Refund & Cancellation Policy
Clear, transparent, merchant-friendly policies. We stand behind EcomNexusHub with an unconditional 14-day money-back guarantee and hassle-free 1-click self-serve cancellation.
1. 14-Day 100% Money-Back Guarantee
We want you to be fully confident in your economic nexus monitoring. For all new paid monthly or annual subscriptions (Starter, Growth, Scale), EcomNexusHub provides an unconditional 14-day 100% money-back guarantee beginning on the date of initial payment.
If during your first 14 days you determine the platform does not meet your store's compliance requirements, simply notify our billing support team at contact@fiercebuilds.com before day 14 expires. We will issue a 100% full refund to the original payment method without hassle.
2. Instant Self-Serve Cancellation
You may cancel your recurring subscription at any time. There are no lock-in contracts, early termination penalties, or cancellation fees:
- 1-Click Cancellation: Navigate to your profile avatar → Subscription & Billing → Cancel Subscription.
- Stripe Customer Portal: You can also access your secure Stripe billing management portal directly to cancel auto-renewal or update payment methods with one click.
- Effective Timing: Upon cancellation, your paid plan benefits will remain fully active through the end of your current prepaid billing cycle. Your account will not be charged again.
3. Billing Terms & Invoicing
Subscriptions are billed in advance on a recurring monthly or annual basis depending on the schedule selected during checkout.
- Merchant of Record: Billing transactions are processed under our legal corporate entity, Fierce Builds LLC. Credit card statements will display ECOMNEXUSHUB or FIERCE BUILDS LLC.
- Automated Receipts: A verified PDF receipt and tax invoice are automatically generated and emailed to your registered billing address immediately upon successful transaction.
- Tier Upgrades & Downgrades: When upgrading to a higher order volume tier, prorated credits for unused time on your previous tier are automatically calculated and applied by Stripe.
4. How to Request a Refund
To request a refund under our 14-day guarantee or inquire about an accidental billing charge:
1. Send an email to: contact@fiercebuilds.com or visit our Contact Support Desk.
2. Subject line: Refund Request – [Your Store or Company Name].
3. Include the email address associated with your EcomNexusHub account.
4. Our finance team processes approved refunds within 1 business day. Funds generally reflect in your banking account within 3 to 5 business days depending on your bank's processing timeline.
5. Account Access & Data After Cancellation
When your paid billing period concludes following a cancellation, your account reverts automatically to our permanent Free Tier (up to 200 orders/month).
Your calculated state audit history and uploaded threshold metrics are retained so you can access historical compliance reports or reactivate your subscription at any time. If you wish to permanently delete your account and all stored local configuration, you can execute a full profile purge via Account Settings → Delete Account.
6. Chargeback & Dispute Prevention
We believe in resolving all billing inquiries fairly, rapidly, and directly. Before initiating a dispute or chargeback with your credit card issuer or bank, we kindly ask that you reach out to our billing team at contact@fiercebuilds.com.
Direct inquiries are answered in under 24 hours. Because we issue prompt, unconditional refunds for eligible requests within our 14-day policy window, contacting us directly is significantly faster than standard 30-to-60-day bank dispute investigations.
7. Billing Support & Corporate Contact
For all billing, receipt, invoice, or refund questions, contact our support desk:
Operating Entity: Fierce Builds LLC
Brand: EcomNexusHub (ecomnexushub.com)
Billing Email: contact@fiercebuilds.com
Web Contact: ecomnexushub.com/contact
Response Time: Guaranteed within 24 hours on business days